Order Cancellation Policy

If you wish to cancel or amend your order, please use the link provided in your confirmation email. For print-on-demand items, you can edit your order at any time before it goes to production. For handmade items, you have a grace period of 2 days to cancel or edit before we ship it.

Damaged in Shipment/Quality Issues

Once you receive your order, you have 30 days to address any issues.

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at rainbow-parasol-shop@support.fourthwall.com

Refund Policy

In general, we cannot issue refunds, returns, or exchanges except in cases of production quality problems.

All digital downloads are non-refundable, no exceptions.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

International Orders

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.

At this time, we cannot ship handmade items internationally.

Merchant of record

Print on demand orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns for these items. Please see their Privacy Policy and Terms of Service.